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Genting Online Casino Review of Bonuses and Games

2 April 2020
par Better Collective

Commercial content | New Customers Only | 18+

For the purposes of this Genting online casino review, we have assessed some of the most critical areas that need to be considered before registering. You will find details about the welcome bonuses available at Genting Casino, the current promos and game offers, alongside how efficient their customer service is and how satisfactory the payment options are. The table below gives a brief overview of how Genting Casino scores in each area, as well as an average rating.

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Genting Online Casino Review Our rating
Welcome offer 100% Bonus Deposit Match up to £100 + £5 Casino Bonus
Games offer 3
Other promos 4
Software & navigation 4
Payment options 4
Customer service 3
Average rating 4

key T&C: 100% Bonus – On your 1st Deposit between £20 - £100: 20x wagering on combined deposit and bonus total (% game weightings and play restrictions apply). Max bonus bet £5 (£10 live casino) 15 days to accept, 40 to complete. £5 bonus: After deposit bonus wagered, selected games only. 1x wagering, 7 days to accept, 7 to complete, max withdrawal from winnings £100. Full T&C’s Apply

Welcome bonuses – 4

First of all, the operator rewards new customers with a 100% Bonus Deposit Match up to £100 + £5 Casino Bonus on their first deposit, as long as it (the deposit) is, at least, £20 (T&Cs apply). It is not the most generous bonus out there, but it certainly is enticing enough to attract UK bettors, especially low rollers. Bettors also have more promos waiting for them, as well as offers that reward them for, well, just playing (see section “Promos” of this Genting online casino review)!

Games offer – 3

The games provided at Genting Casino are all powered by Playtech. This is a bit disappointing as it leaves popular titles from other companies out. That being said, the platform features over 300 titles spreading across the following products:


More than 200 titles await players, including Superman, Book of Ra, Gladiator, and Star Lanterns, as well as 3D slots, jackpots, and reels.

Online Casino

There is a plethora of live-dealer tables armed with Genting’s own staff as a means to provide an experience similar to their land-based casinos. The games available are 3-card poker, video poker, roulette, and blackjack.

Live Casino

Crockfords VIP tables are also offered between 05:00 pm and 05:00 am UK time every day, offering a VIP experience. The operator has brought the prestigious gaming club exclusively to Genting Casino customers and pleasing them with Squeeze Baccarat, and other high-limit games streamed to their portable device or desktop in high definition.

Genting Online Casino Review of Bonuses and Games

Genting Casino’s Promos – 4

Following this Genting online casino review is an evaluation of the operator’s promotions. Some of the currently available ones are:

Casino: 100% Bonus Deposit Match up to £100 + £5 Casino Bonus

It can be claimed by new players only who make a minimum deposit of £10. It is a 100% deposit match bonus and can help players load their accounts with up to £100 (T&Cs apply).

Betting Welcome Offer: £10 first bet insurance

Those that lose their first settled real money single stake can be credited up to £10 as a free bet, provided their bet is at odds 2/5 and above and is worth, at least, £10 (T&Cs apply).

Genting Casino VIP Promos

Consistent Genting players can climb a 4-tier loyalty ladder by gaining Genting Points (which can also be exchanged for cash) and join the Black VIP Membership Program, which will reward them with a huge array of benefits, from exclusive promos and bonuses to extra options for withdrawals and more.

Getting Bet Casino Ease of Use – 4

The fourth area evaluated at this Genting online casino review is the operator’s user-friendliness. Given that an FSB Technology software powers Genting Casino’s website, quality is guaranteed. Elite graphics, games from leading games providers, such as PlayTech, and an easy-to-navigate platform that can be accessed from any browser and device enable players to enjoy an immersive experience.

The operator also hosts a Genting Casino app featuring live dealers, table games, slots, and the overwhelming majority of functions available in the desktop version, including 24/7 customer support. However, at the moment of this writing, there is no live streaming of sporting events on mobile, which will probably disappoint bettors.

That being said, the mobile app comes with a few special features. For example, it the handy login tool that allows bettors to access their account and play using a 4-digit pin. On top of that, players can use the GentingPay function and deposit funds to their account from whichever UK-based Genting casino they wish using their phone or tablet. Finally, the mobile platform offers a nice selection of coupons that contribute to more pleasurable sports betting.

On the flip side, Android users will find the fact that the Genting Casino app is only available to iOS users (iOS 8.0 and higher) who can download the app directly via Apple Store quite frustrating. For them, the only way to play on the go is to request a download link from the official Genting Casino platform.

Genting Casino Payment Options – 4

The casino accepts the most popular funding methods, plus one more unique way to make free deposits and withdrawals to and from an account via the Cash Desk at any Genting Casino throughout the UK. The operator currently accepts debit cards (Visa Electron, Visa Debit, Visa Delta, and Maestro). The minimum deposit required is £10 (if using a debit card) or £50 (if funding your account via the UK-based casinos).

The deposit and withdrawal requests are processed immediately and come with no fees. Lastly, the only currencies accepted are the British Pound and Euro. Those interested in alternative payment options (i.e., e-wallets) will be slightly frustrated.

Genting Casino Customer service – 3

For the last section of this Genting online casino review, the bookie’s customer service is under the microscope. The operator’s customer support department operates on a 24/7 basis. Customers can choose any of the following options to contact a Genting Casino agent:

  • Live Chat
  • Email
  • Telephone (call-back function enabled)

At this moment, the Live Chat feature is not available on the app. So mobile users can only reach out to a company rep via email or phone instead, which can be somewhat upsetting. Compared to other online casinos, Genting Casino lacks the plethora of other options offered elsewhere, such as social networks.

Our verdict – 4

The Genting online casino review concludes with a final rating of 4/5 for the operator. The casino can attract the interest of the UK player with a wide array of slots, a great interface, mobile-exclusive features, live dealers that give the flair of land-based casinos, and several promos that cannot go unnoticed.

The welcome bonus is also noteworthy while the activation of a Genting Casino promo code allows players to benefit from it even more. The operator could step up their game, though, if they work on expanding their funding and customer service options, as well as making live streaming available for its mobile customers.

What we like What we don’t like
Lots of slots Limited payment options
Special mobile features No live streaming
Great interface

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